Building Keyword Searches is necessary to bring the media coverage that you want to monitor into your system. The Cision Communications Cloud uses Boolean Logic to build Keyword Searches that tell the platform which coverage is important to you. Additionally, the platform differentiates between Keyword Search and Saved Coverage Search. Keyword Search determines which news items are imported into your account using defined terms, while Saved Coverage Search allows further refinement and analysis of already ingested content.
In order to View, Change or Add New Keyword Searches, you must have System Administrator privileges. If you have System Administrator privileges, you will see a Person icon in the upper right- hand corner of the blue navigation menu. If you do not have System Administrator privileges and require that access, please reach out to your Account Manager.
To access the Settings Menu:
Click on the Person icon in the upper right-hand corner of the screen.
Select Settings from the drop-down menu.
Viewing Keyword Searches:
Select Keyword Searches from the Settings menu.
You will see all of your Keyword Searches listed in the middle panel.
Notice: Some Searches have a Support label attached to them. When this label appears on a search, you should request that our Customer Support team make changes in the search. Please contact the Customer support either via your chat inside of your platform or by emailing us at [email protected]. Ask to speak with a person and the AI will route you to a live agent who can help you with your request.
3. If there is no "Support label" on the search, you can request keyword changes on your own accord. Click on the Upside-Down Arrow next to the search name and click on Request Changes to access the change request form.
4. Click on the Down Arrow next to the search name to open it, make changes to the search terms, rename the search, or delete it.
5. The Add News Keyword Search button can be used to Add a New Keyword Search.
Creating a Basic Keyword Search
Building Keyword Searches is crucial for determining which media coverage gets ingested into your system. By defining keywords or phrases, users direct the Cision Communications Cloud to identify and import pertinent content, laying the groundwork for subsequent analysis using tools like Saved Coverage Search.
If you are not comfortable using Boolean Logic to build Keyword Searches, consider using this guide to build a Keyword Search with our Basic Keyword Search wizard.
Creating a Social Media Keyword Search
Social Media can be setup in your system using either the Basic Keyword Search or the Advanced Keyword Search. What is MOST IMPORTANT, is that you contact our Customer Support team, either via chat in your platform or via an email to [email protected], after the search is saved. There is an additional step that must happen in order for social media content to appear. So again, please reach out to the Cision Support Team via the Intercom Chat Support System found on your platform page, or via [email protected] and let them know which search you have added.