Within the Cision Communications Cloud, you have a variety of options for managing your email distributions:
Unschedule an email so that it does not go out to recipients or in order to make edits
Edit a scheduled email that has not yet gone out to recipients
Delete a draft email distribution
Access My Activities
Click the Campaigns tab.
Click the My Activities option.
Unscheduling an Email Distribution
Unscheduling a distribution will ensure that it will not go out to recipients. As a result, you can use the unschedule feature to cancel a distribution. In addition, prior to making edits to a distribution, you must first unschedule it.
One of several options for finding the email that you want to unschedule is touse the keyword search. To use the keyword search, enter a word or phrase enclosed in quotations, or a combination of words and phrases connected using simple Boolean Terms.
Boolean Terms accepted by this field are OR, AND, and AND NOT all of which must be capitalized when used. NOTE: The keyword search looks through the Title and Notes fields of logged interactions.
Another option for finding a particular email is to use the Title column in the center of the My Activities page to find the email.
If you have trouble locating the distribution, you can also use theFilters on the left side panel to sort Activities by Type and Status
Click on the upside down triangle by the title of email distribution that you want to unschedule.
Select the View Details option.
Now, when you locate the email in the center of the My Activities page, you will see that the Status of the email is now Draft, instead of Scheduled. If your purpose was to cancel the distribution so that it does not go out, your work is done at this point.
However, if your purpose is to make changes to the distribution and reschedule it, you will want to proceed to the next step, Editing an Email.
Editing an Email
You can edit an email that has not yet been distributed. In order to make edits, the email will need to have the Status of Draft. If your email has a Status of Scheduled, review the previous section of this article that discusses how to Unschedule an Email Distribution.
One of several options for finding the email that you want to edit is touse the keyword search. To use the keyword search, enter a word or phrase enclosed in quotations, or a combination of words and phrases connected using simple Boolean Terms.Boolean Terms accepted by this field are OR, AND, and AND NOT all of which must be capitalized when used.
NOTE: The keyword search looks through the Title and Notes fields of logged interactions.
Another option for finding a particular email is to use the Title column in the center of the My Activities page to find the email.
If you have trouble locating the distribution, you can alsouse the Filters on the left side panel to sort Activities by Type and Status.
Select Resume Draft to open the Email Distribution wizard and make your desired changes. If you do not see Resume Draft and see View Details instead, you must unschedule the email (addressing earlier in this document) prior to making changes to it.
Once you have made all of your changes, be sure to reschedule the email by selecting a date and time for it to go out to recipients on the Confirmation page, then click on the Submit button.
Before rescheduling, double-check all edits and the schedule to ensure accuracy.
Deleting a Draft Email Distribution
You can delete draft emails from the system if you do not want them to appear on your My Activities page. You cannot delete email distributions that have already been sent.
One of several options for finding the draft email that you want to delete is to use the keyword search. To use the keyword search, enter a word, phrase enclosed in quotations, or a combination of words and phrases connected using simple Boolean Terms.
Boolean Terms accepted by this field are OR, AND, and AND NOT all of which must be capitalized when used.
NOTE: The keyword search looks through the Title and Notes fields of logged interactions.
Another option for finding a particular email is to use the Title column in the center of the My Activities page to find the email.
If you have trouble locating the distribution, you can alsouse the Filters on the left side panel to sort Activities by Type and Status.
Click on the upside down triangle by the title of the Email.
Select the Delete Draft option.
Confirm by clicking on the Delete button in the confirmation window.
Identifying Emails with a Failed Status
The Failed filter choice under the Status filter will include emails in which the send failed.
While this is extremely rare, the Failed Status filter will enable you to clearly identify emails that have not sent properly.
Tips to Avoid Common Issues
Avoid Duplicate Sends: If you duplicate or create another email while adjusting a related press release, ensure you delete the extra one to prevent sending the same email twice.
Double-Check Edits: Always review your edits and schedule to ensure accuracy before rescheduling the email.