Connecting Social Media accounts in the Settings area of your Cision Communications Cloud have a variety of advantages within the system:
See recent Tweets of Media Contacts as well as their picture within their Cision Communications Cloud profile.
Create social posts within the system that can be sent to a variety of Social Media channels at one time.
Gain valuable insights about your Facebook page. Post a PR Web release to a connected Twitter account.
Note: We are unable to connect the Cision Communications Cloud to LinkedIn at this time.
You have the ability to connect one Social Media account per channel for each data group within your Cision Communications Cloud.
If PR Web releases are part of your Cision Communications Cloud account, you will have the additional ability to connect a specific Twitter account for posting your PR Web releases.
Connecting Social Media Accounts:
Click on the Person icon in the upper right- hand corner of the screen.
Select Settings from the drop-down menu.
Select Social Media Account from the Settings menu.
In the Connect Social Media Accounts Screen:
Find the Social Media channel for which you would like to connect an account and click the chain link icon next to it.
A chain link icon means that there is no account currently connected for that channel.
If a trash can icon appears next to the Social Media icon, there is already an account connected for that channel and you cannot connect an additional account for that social media platform.
Enter your username and password for the Social Media Channel, then click on the Sign In or Log In button.
NOTE: For Facebook accounts, they MUST be company/organizational level accounts rather than an individual person’s account. Twitter and Pinterest do not have these restrictions.
If your browser has saved a username and password for the account you are connecting that meets the social channel requirements, you will receive a message to Authenticate the account rather than be prompted for a user name and password.
After connecting a social account, it can take some time for data from the connect channel to begin flowing into the Cision Communications Cloud. While this delay is often short, in rare cases it may take a longer period of time (up to several hours).
Connecting Social Accounts for PR Web Releases
Click the chain link icon to connect a Twitter account specifically for posting your PR Web releases with related custom post. A chain link icon means that there is no Twitter account currently connected.
If a trash can icon appears next to the Twitter Connect Account icon, there is already an account connected and you are unable to connect another Twitter account.
Enter your username and password for the Social Media Channel, then click on the Authorize app button.
Changing a Connected Social Media Account
To change to the Social Media account that is connected for any channel, click the trash can icon next to the channel.
Click Delete to remove the currently connected Social Media account.
Once the account is deleted, a chain link icon will appear by the channel which enables you to connect another account if you wish.